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終末期の電話相談における対応技術を明らかにするための事例研究<人文・社会科学>
https://doi.org/10.24561/00017630
https://doi.org/10.24561/00017630a6176e75-1a4b-4198-8fb1-d26877904e9a
名前 / ファイル | ライセンス | アクション |
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KY-AA12318206-6102-08.pdf (171.1 kB)
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Item type | 紀要論文 / Departmental Bulletin Paper(1) | |||||
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公開日 | 2012-10-02 | |||||
タイトル | ||||||
タイトル | 終末期の電話相談における対応技術を明らかにするための事例研究<人文・社会科学> | |||||
言語 | ||||||
言語 | jpn | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | 終末期 | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | 電話相談 | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | 対応技術 | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | 事例研究 | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | Dying people | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | Telephone counseling | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | Communication skills | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | Case study | |||||
資源タイプ | ||||||
資源タイプ識別子 | http://purl.org/coar/resource_type/c_6501 | |||||
資源タイプ | departmental bulletin paper | |||||
ID登録 | ||||||
ID登録 | 10.24561/00017630 | |||||
ID登録タイプ | JaLC | |||||
タイトル(別言語) | ||||||
その他のタイトル | Communicating Strategy Case Studies : How to Communicate with Dying People over the Phone | |||||
著者 |
関, 由起子
× 関, 由起子 |
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著者 ローマ字 | ||||||
SEKI, Yukiko | ||||||
著者 所属 | ||||||
埼玉大学教育学部学校保健学講座 | ||||||
著者 所属(別言語) | ||||||
Faculty of Education, Saitama University | ||||||
書誌情報 |
埼玉大学紀要. 教育学部 en : Journal of Saitama University. Faculty of Education 巻 61, 号 2, p. 127-138, 発行日 2012 |
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年月次 | ||||||
2012 | ||||||
出版者名 | ||||||
出版者 | 埼玉大学教育学部 | |||||
出版者名(別言語) | ||||||
出版者 | Faculty of Education, Saitama University | |||||
概要 | ||||||
内容記述タイプ | Other | |||||
内容記述 | Background: Health workers sometimes feel uncomfortable interacting with a dying person. Helpline health workers have a more difficult time because they cannot use body language. Moreover, the inexperienced helpline workers are more likely to feel stress since their poor communication leads to high anxiety among callers. The aim of this study was to explore that what kind of difficulties inexperienced health workers have when they communicate with dying people or their relatives over the phone. Methods: This study was conducted at the Cancer Telephone Information Service in Japan. Twenty-two calls from dying patients or their relatives, which were automatically recorded, were purposely chosen. Eight calls were an experienced counselor’s cases, and 11 calls were inexperienced counselors’ cases. The calls were transcribed verbatim and were analyzed qualitatively using a constant comparative method. Results: These analyses revealed that inexperienced counselors sometimes (a) blocked callers who talked about dying, (b) could not use indirect expressions for die, (c) started to talk while the callers kept silent, (d) gave callers false hope or optimism, and (e) could express sympathy, but not give practical advice for callers. Conclusion: Although they have learned to how to communicate with dying people, they sometime cannot use some skills. Therefore, training using real cases is more effective to learn what kind of words or expressions callers use and how to react when callers talk about dying. |
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版 | ||||||
[出版社版] | ||||||
著者版フラグ | ||||||
出版タイプ | VoR | |||||
出版タイプResource | http://purl.org/coar/version/c_970fb48d4fbd8a85 | |||||
資源タイプ | ||||||
内容記述タイプ | Other | |||||
内容記述 | text | |||||
フォーマット | ||||||
内容記述タイプ | Other | |||||
内容記述 | application/pdf | |||||
作成日 | ||||||
日付 | 2012-10-01 | |||||
日付タイプ | Created | |||||
アイテムID | ||||||
KY-AA12318206-6102-08 |