WEKO3
アイテム
{"_buckets": {"deposit": "3ea5083d-afae-42b8-ac05-c580695bd66b"}, "_deposit": {"created_by": 3, "id": "17738", "owners": [3], "pid": {"revision_id": 0, "type": "depid", "value": "17738"}, "status": "published"}, "_oai": {"id": "oai:sucra.repo.nii.ac.jp:00017738", "sets": ["320"]}, "author_link": ["28447", "18106", "28446"], "item_120_alternative_title_1": {"attribute_name": "タイトル(別言語)", "attribute_value_mlt": [{"subitem_alternative_title": "がん情報サービスの評価に関する研究 : 日本におけるがん電話相談の質に関する評価表の検討"}]}, "item_120_biblio_info_8": {"attribute_name": "書誌情報", "attribute_value_mlt": [{"bibliographicIssueDates": {"bibliographicIssueDate": "2015", "bibliographicIssueDateType": "Issued"}, "bibliographicIssueNumber": "1", "bibliographicPageEnd": "154", "bibliographicPageStart": "145", "bibliographicVolumeNumber": "64", "bibliographic_titles": [{"bibliographic_title": "埼玉大学紀要. 教育学部"}, {"bibliographic_title": "Journal of Saitama University. Faculty of Education", "bibliographic_titleLang": "en"}]}]}, "item_120_date_31": {"attribute_name": "作成日", "attribute_value_mlt": [{"subitem_date_issued_datetime": "2015-03-19", "subitem_date_issued_type": "Created"}]}, "item_120_description_19": {"attribute_name": "概要", "attribute_value_mlt": [{"subitem_description": "Although cancer is the leading cause of deaths in Japan, cancer information available to the public is still insufficient. A telephone service providing cancer information was recently initiated; however, the quality of this service has not yet been investigated. Therefore, the aim of this study was to establish the evaluation criteria for the telephone cancer information service in Japan. This study was conducted at the Cancer Telephone Information Service of the NPO Japan Clinical Research Support Unit. Seventeen calls were purposively chosen. Ten researchers reviewed the voice data and the transcripts of the calls, and used these to determine criteria to independently evaluate the quality of the information service. We held eleven meetings to discuss and develop the final criteria. We identified two main categories to evaluate information specialists’ performance: (1) complying with center policy; (2) properly assessing the caller’s needs and responding to them with appropriate information and support. We also included two main categories focusing on callers’ reactions: (1) whether the caller’s expressed needs were understood by the specialist and met with satisfactorily provided information and support; and (2) whether the caller was satisfied with the session overall. Twenty and nine sub-categories were set for the categories of information specialist and callers have, respectively. The results suggest the process of providing an information service needs to be evaluated from the viewpoints of both providers and users.", "subitem_description_type": "Other"}]}, "item_120_description_29": {"attribute_name": "資源タイプ", "attribute_value_mlt": [{"subitem_description": "text", "subitem_description_type": "Other"}]}, "item_120_description_30": {"attribute_name": "フォーマット", "attribute_value_mlt": [{"subitem_description": "application/pdf", "subitem_description_type": "Other"}]}, "item_120_identifier_registration": {"attribute_name": "ID登録", "attribute_value_mlt": [{"subitem_identifier_reg_text": "10.24561/00017732", "subitem_identifier_reg_type": "JaLC"}]}, "item_120_publisher_11": {"attribute_name": "出版者名", "attribute_value_mlt": [{"subitem_publisher": "埼玉大学教育学部"}]}, "item_120_publisher_12": {"attribute_name": "出版者名(別言語)", "attribute_value_mlt": [{"subitem_publisher": "Faculty of Education, Saitama University"}]}, "item_120_relation_7": {"attribute_name": "著者 外部リンク", "attribute_value_mlt": [{"subitem_relation_name": [{"subitem_relation_name_text": "http://s-read.saitama-u.ac.jp/researchers/pages/researcher/aKBmTVBN"}], "subitem_relation_type_id": {"subitem_relation_type_id_text": "http://s-read.saitama-u.ac.jp/researchers/pages/researcher/aKBmTVBN", "subitem_relation_type_select": "URI"}}]}, "item_120_source_id_14": {"attribute_name": "ISSN", "attribute_value_mlt": [{"subitem_source_identifier": "18815146", "subitem_source_identifier_type": "ISSN"}]}, "item_120_text_27": {"attribute_name": "版", "attribute_value_mlt": [{"subitem_text_value": "[出版社版]"}]}, "item_120_text_3": {"attribute_name": "著者 ローマ字", "attribute_value_mlt": [{"subitem_text_value": "SEKI, Yukiko"}, {"subitem_text_value": "TAKAYAMA, Tomoko"}, {"subitem_text_value": "YAMAKI, Chikako"}]}, "item_120_text_32": {"attribute_name": "アイテムID", "attribute_value_mlt": [{"subitem_text_value": "KY-AA12318206-6401-12"}]}, "item_120_text_35": {"attribute_name": "公開日(XooNIps)", "attribute_value_mlt": [{"subitem_text_value": "Mar 19, 2015 16:27:46"}]}, "item_120_text_37": {"attribute_name": "最終更新日(XooNIps)", "attribute_value_mlt": [{"subitem_text_value": "Mar 20, 2015 15:12:31"}]}, "item_120_text_38": {"attribute_name": "公開日(XooNIps)", "attribute_value_mlt": [{"subitem_text_value": "Mar 19, 2015 16:27:46"}]}, "item_120_text_39": {"attribute_name": "更新履歴(XooNIps)", "attribute_value_mlt": [{"subitem_text_value": "Mar 20, 2015 インデックス, 抄録 を変更"}, {"subitem_text_value": "Mar 20, 2015 フリーキーワード, インデックス, 著者 を変更"}]}, "item_120_text_4": {"attribute_name": "著者 所属", "attribute_value_mlt": [{"subitem_text_value": "Faculty of Education, Saitama University"}, {"subitem_text_value": "Center for Cancer Control and Information Services, National Cancer Center"}, {"subitem_text_value": "Center for Cancer Control and Information Services, National Cancer Center"}]}, "item_120_text_40": {"attribute_name": "登録者(XooNIps)", "attribute_value_mlt": [{"subitem_text_value": "sucra_jim4"}]}, "item_120_text_41": {"attribute_name": "閲覧数(XooNIps)", "attribute_value_mlt": [{"subitem_text_value": "432"}]}, "item_120_text_42": {"attribute_name": "ダウンロード数(XooNIps)", "attribute_value_mlt": [{"subitem_text_value": "346"}]}, "item_120_text_43": {"attribute_name": "XooNIps_インデックス", "attribute_value_mlt": [{"subitem_text_value": "sucra_jim4/埼玉大学/2014|Public/埼玉大学/教育学部|Public/ジャンル別/研究紀要/埼玉大学/教育学部紀要|Public/主題別/総合領域/腫瘍学"}]}, "item_120_text_44": {"attribute_name": "XooNIps_ITEM_KEY", "attribute_value_mlt": [{"subitem_text_value": "31243"}]}, "item_120_text_9": {"attribute_name": "年月次", "attribute_value_mlt": [{"subitem_text_value": "2015"}]}, "item_120_version_type_28": {"attribute_name": "著者版フラグ", "attribute_value_mlt": [{"subitem_version_resource": "http://purl.org/coar/version/c_970fb48d4fbd8a85", "subitem_version_type": "VoR"}]}, "item_creator": {"attribute_name": "著者", "attribute_type": "creator", "attribute_value_mlt": [{"creatorNames": [{"creatorName": "関, 由起子"}, {"creatorName": "セキ, ユキコ", "creatorNameLang": "ja-Kana"}], "nameIdentifiers": [{"nameIdentifier": "18106", "nameIdentifierScheme": "WEKO"}, {"nameIdentifier": "aKBmTVBN", "nameIdentifierScheme": "研究者総覧", "nameIdentifierURI": "http://s-read.saitama-u.ac.jp/researchers/pages/researcher/aKBmTVBN"}]}, {"creatorNames": [{"creatorName": "高山, 智子"}, {"creatorName": "タカヤマ, トモコ", "creatorNameLang": "ja-Kana"}], "nameIdentifiers": [{"nameIdentifier": "28446", "nameIdentifierScheme": "WEKO"}]}, {"creatorNames": [{"creatorName": "八巻, 知香子"}, {"creatorName": "ヤマキ, チカコ", "creatorNameLang": "ja-Kana"}], "nameIdentifiers": [{"nameIdentifier": "28447", "nameIdentifierScheme": "WEKO"}]}]}, "item_files": {"attribute_name": "ファイル情報", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_date", "date": [{"dateType": "Available", "dateValue": "2018-01-25"}], "displaytype": "detail", "download_preview_message": "", "file_order": 0, "filename": "KY-AA12318206-6401-12.pdf", "filesize": [{"value": "412.2 kB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_free", "mimetype": "application/pdf", "size": 412200.0, "url": {"label": "KY-AA12318206-6401-12.pdf", "url": "https://sucra.repo.nii.ac.jp/record/17738/files/KY-AA12318206-6401-12.pdf"}, "version_id": "89b4a167-fd24-41cd-abf9-2c0b0e1db15a"}]}, "item_keyword": {"attribute_name": "キーワード", "attribute_value_mlt": [{"subitem_subject": "cancer information service", "subitem_subject_scheme": "Other"}, {"subitem_subject": "hotlines", "subitem_subject_scheme": "Other"}, {"subitem_subject": "criteria", "subitem_subject_scheme": "Other"}, {"subitem_subject": "quality management", "subitem_subject_scheme": "Other"}]}, "item_language": {"attribute_name": "言語", "attribute_value_mlt": [{"subitem_language": "eng"}]}, "item_resource_type": {"attribute_name": "資源タイプ", "attribute_value_mlt": [{"resourcetype": "departmental bulletin paper", "resourceuri": "http://purl.org/coar/resource_type/c_6501"}]}, "item_title": "Evaluating the Cancer Information Service : A qualitative study of evaluation criteria for the telephone service in Japan\u003c人文・社会科学\u003e", "item_titles": {"attribute_name": "タイトル", "attribute_value_mlt": [{"subitem_title": "Evaluating the Cancer Information Service : A qualitative study of evaluation criteria for the telephone service in Japan\u003c人文・社会科学\u003e"}]}, "item_type_id": "120", "owner": "3", "path": ["320"], "permalink_uri": "https://doi.org/10.24561/00017732", "pubdate": {"attribute_name": "公開日", "attribute_value": "2015-03-19"}, "publish_date": "2015-03-19", "publish_status": "0", "recid": "17738", "relation": {}, "relation_version_is_last": true, "title": ["Evaluating the Cancer Information Service : A qualitative study of evaluation criteria for the telephone service in Japan\u003c人文・社会科学\u003e"], "weko_shared_id": -1}
Evaluating the Cancer Information Service : A qualitative study of evaluation criteria for the telephone service in Japan<人文・社会科学>
https://doi.org/10.24561/00017732
https://doi.org/10.24561/0001773290ca4a51-4a2e-462b-8ea3-994adfeaf3c7
名前 / ファイル | ライセンス | アクション |
---|---|---|
KY-AA12318206-6401-12.pdf (412.2 kB)
|
|
Item type | 紀要論文 / Departmental Bulletin Paper(1) | |||||
---|---|---|---|---|---|---|
公開日 | 2015-03-19 | |||||
タイトル | ||||||
タイトル | Evaluating the Cancer Information Service : A qualitative study of evaluation criteria for the telephone service in Japan<人文・社会科学> | |||||
言語 | ||||||
言語 | eng | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | cancer information service | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | hotlines | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | criteria | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | quality management | |||||
資源タイプ | ||||||
資源タイプ識別子 | http://purl.org/coar/resource_type/c_6501 | |||||
資源タイプ | departmental bulletin paper | |||||
ID登録 | ||||||
ID登録 | 10.24561/00017732 | |||||
ID登録タイプ | JaLC | |||||
タイトル(別言語) | ||||||
その他のタイトル | がん情報サービスの評価に関する研究 : 日本におけるがん電話相談の質に関する評価表の検討 | |||||
著者 |
関, 由起子
× 関, 由起子× 高山, 智子× 八巻, 知香子 |
|||||
著者 ローマ字 | ||||||
SEKI, Yukiko | ||||||
著者 ローマ字 | ||||||
TAKAYAMA, Tomoko | ||||||
著者 ローマ字 | ||||||
YAMAKI, Chikako | ||||||
著者 所属 | ||||||
Faculty of Education, Saitama University | ||||||
著者 所属 | ||||||
Center for Cancer Control and Information Services, National Cancer Center | ||||||
著者 所属 | ||||||
Center for Cancer Control and Information Services, National Cancer Center | ||||||
書誌情報 |
埼玉大学紀要. 教育学部 en : Journal of Saitama University. Faculty of Education 巻 64, 号 1, p. 145-154, 発行日 2015 |
|||||
年月次 | ||||||
2015 | ||||||
出版者名 | ||||||
出版者 | 埼玉大学教育学部 | |||||
出版者名(別言語) | ||||||
出版者 | Faculty of Education, Saitama University | |||||
ISSN | ||||||
収録物識別子タイプ | ISSN | |||||
収録物識別子 | 18815146 | |||||
概要 | ||||||
内容記述タイプ | Other | |||||
内容記述 | Although cancer is the leading cause of deaths in Japan, cancer information available to the public is still insufficient. A telephone service providing cancer information was recently initiated; however, the quality of this service has not yet been investigated. Therefore, the aim of this study was to establish the evaluation criteria for the telephone cancer information service in Japan. This study was conducted at the Cancer Telephone Information Service of the NPO Japan Clinical Research Support Unit. Seventeen calls were purposively chosen. Ten researchers reviewed the voice data and the transcripts of the calls, and used these to determine criteria to independently evaluate the quality of the information service. We held eleven meetings to discuss and develop the final criteria. We identified two main categories to evaluate information specialists’ performance: (1) complying with center policy; (2) properly assessing the caller’s needs and responding to them with appropriate information and support. We also included two main categories focusing on callers’ reactions: (1) whether the caller’s expressed needs were understood by the specialist and met with satisfactorily provided information and support; and (2) whether the caller was satisfied with the session overall. Twenty and nine sub-categories were set for the categories of information specialist and callers have, respectively. The results suggest the process of providing an information service needs to be evaluated from the viewpoints of both providers and users. | |||||
版 | ||||||
[出版社版] | ||||||
著者版フラグ | ||||||
出版タイプ | VoR | |||||
出版タイプResource | http://purl.org/coar/version/c_970fb48d4fbd8a85 | |||||
資源タイプ | ||||||
内容記述タイプ | Other | |||||
内容記述 | text | |||||
フォーマット | ||||||
内容記述タイプ | Other | |||||
内容記述 | application/pdf | |||||
作成日 | ||||||
日付 | 2015-03-19 | |||||
日付タイプ | Created | |||||
アイテムID | ||||||
KY-AA12318206-6401-12 |